Shipping policy
Shipping Policy
Thank you for shopping with PARCRUZER. Your scooter is a heavy, boxed machine that ships as freight rather than a parcel, and we would rather set your expectations honestly up front than promise something fast and disappoint you. Please take a moment to read how, when and where we ship.
Order Processing and Shipping Times
Please allow 3 to 6 weeks in total from the date you place your order for your scooter to arrive. Your order is packed and handed to the carrier within 1 to 2 business days of purchase — the rest of that window is transit. A 45 kg boxed machine does not move through the network at parcel speed, and it often changes hands between carriers before it reaches you.
Please read this part carefully. The timeframe above is our honest best estimate, not a guarantee down to the day. Stock timing, freight scheduling and customs can occasionally push a delivery beyond the window shown at checkout. A delivery that runs later than the estimate shown at checkout is not, by itself, grounds for a chargeback or a payment dispute — the order is still being fulfilled, and a chargeback filed while your scooter is in transit only slows down the people trying to get it to you. If your order is running later than you expected, please reach out to us directly first. We would always rather talk it through, give you a real update on where your machine is, and — if we genuinely can't deliver — work out a fair refund with you directly, than have you go through your bank. We take that seriously and we follow through on it.
Order Tracking
Once your scooter ships you'll receive a confirmation email with tracking. Please allow a day or two after that email for tracking to update in the carrier's system — this is normal and not a sign of a lost shipment. Freight tracking also updates less often than parcel tracking, sometimes only when the shipment changes depot. If tracking hasn't moved after several business days, contact us and we'll chase it with the carrier.
Shipping Rates
Shipping costs, if any, are calculated and shown at checkout before you complete your purchase — no surprises added afterward. Any free or discounted shipping we're running at the time applies automatically when your order qualifies.
Shipping Destinations
We ship worldwide. Availability, rates, and delivery estimates vary by destination and are shown at checkout before you pay.
Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your order. Once a scooter has shipped we can't reroute it, and we can't take responsibility for a delay, loss, or return caused by an incorrect or incomplete address entered at checkout. If a shipment is returned to us because of an address error, we'll do what we can to help reship it, though additional shipping costs may apply. Because this is freight, those costs are meaningful — please check the address.
Delivery Access
Your scooter arrives boxed and heavy — roughly 45 kg. Kerbside delivery is standard. If you have stairs, a narrow entry, or nobody able to lift it, please plan for a second pair of hands on the day.
Lost, Delayed, or Damaged Shipments
Once your order leaves us it's in the carrier's hands. If your shipment is significantly delayed beyond the estimate above, or it arrives damaged, defective, or not what you ordered, contact us with your order number and a photo and we will make it right — a replacement, a part, or a refund. If a shipment is marked delivered but you can't find it, please check around your delivery area and with anyone else at the address first, then contact us.
Questions?
Email us at parcruzer@outlook.com and a real person will get back to you.